Mobile app
Get started
You downloaded the pharmacy mobile app for your Apple or Android device now what comes next? Follow the easy steps below to unlock the full potential of the pharmacy mobile app.
Step 1
Download the Hy-Vee Vivid Home Delivery App from the appropriate app store on your mobile device (Apple: App Store, Android: Google play).
Step 2
Select and open the Hy-Vee Vivid Home Delivery Wholesale App.
Step 3
On your Apple or Android device:
On the Hy-Vee Vivid Home Delivery home page, navigate to the bottom right corner of the screen to find the Menu icon identified by three dots. Tap on the three dots:
Step 4
On your Apple or Android device:
Once the menu page is displayed, tap on the Pharmacy icon. This will open the Hy-Vee Vivid Home Delivery pharmacy section of the mobile app.
Note: For Android phones, tapping the menu icon on the top left of the screen will take you to the pharmacy section on https://www.hy-vee.com/
Step 5
On the Hy-Vee Vivid Home Delivery Pharmacy home page in the upper right corner tap on Sign In, this will take you to the login page.
Note - you may be prompted by your device to use your fingerprint to sign in to the app.
Step 6
Setting up your account and Sign In
New Users of the App:
- Scroll down and tap on the Create Account Word Box on the create a new Hy-Vee Vivid Home Delivery.com Account.
- Enter your email address
- Choose a password
- Confirm your password
- (Optional) Add Hy-Vee Vivid Home Delivery Membership Number
- Select Create Account
Existing Users with Hy-Vee Vivid Home Delivery.com account:
- Enter your email address
- Enter your password
Step 7
Once logged in to the pharmacy mobile app, select “myself” to manage your prescriptions. If you need to manage someone else’s prescription, select the option accordingly. Note – We’ll first need you to create your account in this process.
Step 8
Once logged in to the pharmacy mobile app * Note you will need a current RX to complete the next portion of your account setup. If there are any errors in the information you provided, you may not be able to complete this step. Please contact your local pharmacy in that case.
- Add a current Rx Number
- Add First and Last Name as they appear on your prescription bottle label
- Add the date of birth of the same person
- Add the mobile number
- Select the location your current prescription was filled at
- Select create account
Step 9
Explore the endless possibilities of managing your prescription through your mobile device.
If you have logged into the mobile app in the past, not the new website, please try resetting your password.
If you have not logged into the website please create an account here: https://vivid.web.medrefill.com/viweb/#/createaccount
In case you’re still having trouble, email us at Hy-VeeMedrefillSupport@mscripts.com.
If you have forgotten your password, go to this link and just enter your email address. We will send you an email with a link that you can use to reset your password. Alternatively, you can also use the ‘Forgot password?’ option on the sign in page of the mobile app.
If you're using the mobile app, you can use the 'Forgot password?' option on the sign in page of the mobile app.
If you have forgotten your email address, please contact our technical support at Hy-VeeMedrefillSupport@mscripts.com.
If you have forgotten your password, reset your password here - https://vivid.web.medrefill.com/viweb/#/forgotPassword/
Please contact our customer support team at Hy-VeeMedrefillSupport@mscripts.com for assistance. They will need to know your full name, date of birth, email address on account and an Rx number so they can verify your account.
Please contact our customer support team at Hy-VeeMedrefillSupport@mscripts.com for assistance. They will need your full name, date of birth, email address, and an Rx number so they can verify your account.
Our mobile app works on:
- iPhones and iPads
- Android phones and tablets.
If your mobile phone is not supported, you can use our mobile-friendly web pharmacy.
Yes, our mobile app lets you manage prescriptions for your family and loved ones.
To add a family member, simply go to the "Family care" option on the home page or in the dropdown menu.
While nearly all prescriptions can be filled through the Mobile App, there are a few that cannot due to various state regulations. If you try to refill one of these prescriptions, the Mobile app will inform you that it cannot be refilled. If you have any questions about these prescriptions, please contact the pharmacy.
Yes! You can set up reminders to take your medications daily, weekly, monthly, or on a custom schedule. To find them, go to the "Reminders" option on the home page or in the dropdown menu.
Alternatively, you can also set up reminders to take medications on time from the prescription details screen.
Yes, you can choose to have prescription names shown in your reminders instead of prescription numbers. To do so:
- Sign in to the mobile app or web pharmacy and go to 'Reminders'.
- Go to the 'Reminder and Notification Settings' section.
- Turn on the 'Show full prescription names in notifications' setting.
Text only customers: You can simply reply with 'P' to any of our text messages from your registered mobile number to receive a link to manage your preferences.
You can easily manage a number of preferences in the Account Page of your mobile app. These include:
- Time zone
- Phone number
- Email address
- Hiding and showing prescriptions in your prescription list
- Language (if available)
To manage the timing and frequency of your notifications, go to the Reminders area of your mobile application.
Mobile app features
The pharmacy mobile app goes beyond the text experience and provides you with more functionality and control. With the mobile app, you can order refills from a list, refill by scan, view Rx history, transfer scripts, manage reminders and much more.
-
This screen displays all your medications along with the prescription number, pharmacy where it was last filled, fills left and when it was last filled. You can refill a prescription by selecting it from the list. This will display the Drug Details page where you can click the Order Refill button to request a refill.
-
-
-
-
-
Download the mobile app from the Apple store or Google Play.
